Helping employees transition through an organizational change is most effective when key considerations are addressed before announcing the change:
- Consider how the transition will affect each employee stakeholder group
- Ensure the information reaches the organization’s critical players first
- Determine the best platform to disseminate the information to stakeholders
- Define and communicate opportunities for employees to ask questions
When announcing the change, be sensitive and tactful. A good way to achieve both is by anticipating questions and addressing them via readily-accessible FAQs. After the information has been communicated:
- Allow employees time to process the information
- Be consistent and stick to the rationale for the change
- Host small group meetings to gauge concerns
- Address any concerns
- Reinforce employee value and role in the growth and strength of the organization
